311 The Next Wave, Nine Imperatives For Leadership of 311-Enabled Government
As government leaders consider their new investments in systems for citizen contact, workload tracking, and performance management – known in broad-brush as “311” systems — they are uncertain about the path ahead. They ask, “Where do I start today – and how? What key capabilities should I look for?”
311 The Next Wave(pdf format)
Leave a Reply
You must be logged in to post a comment.